Callback 5 min readAvg wait: 2 min
Account Security
If you suspect unauthorized access, act fast. Here is exactly what to do — and what our team will do with you on the line.
Immediate steps
Change your password, revoke active sessions from the Security page, and enable two-factor authentication if it is not already on. Then call us so we can lock the account for review.
What we check on the call
Recent login IPs, device fingerprints, and any pending withdrawals. Suspicious activity can be reversed if flagged within 24 hours.
Preventing future incidents
Use a unique password, enable 2FA with an authenticator app rather than SMS, and never share screenshots of your balance or session with third parties.
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Average wait: 2 min