Callback 3 min readAvg wait: 2 min
Deposits
Stuck deposit? Learn how to trace crypto confirmations, card declines, and pending bank transfers before they hit your balance.
Crypto confirmations
Bitcoin requires 2 network confirmations, Ethereum 12, and Litecoin 6. During high network load these can take up to an hour. Your transaction hash is the fastest way for us to locate the deposit.
Card declines
Most declines come from the issuing bank flagging gambling transactions. Contacting your bank to whitelist the merchant usually resolves it within a call.
When to request a callback
If funds left your wallet or bank but never arrived, call us. We can check the processor logs in real time and either credit the balance or open a formal trace.
Ready to contact us via Callback?
Average wait: 2 min