Callback 3 min readAvg wait: 2 min
Technical Issues
Games freezing, disconnects mid-spin, or the site not loading? Try these steps first, then get us on the phone if the problem persists.
Quick fixes to try
Clear cache, disable browser extensions, and switch networks. About 70% of reported issues are resolved by one of these three steps.
Disconnect during a round
All game outcomes are stored server-side. When you reconnect, the round either resumes or is settled automatically — no wager is lost due to a disconnection.
When to call
If the issue is reproducible and impacts your ability to play or cash out, request a callback. Our engineers can screen-share and file a live incident with the game provider.
Ready to contact us via Callback?
Average wait: 2 min