Ticket 5 min readAvg wait: 4 h
Verification
A step-by-step guide to submitting the right documents the first time so your account is unlocked without back-and-forth.
Documents we accept
A valid government-issued ID (passport, driver's license, or national ID) and a recent proof of address dated within the last 90 days. Bank statements and utility bills are the safest choices.
Photo quality checklist
All four corners visible, no glare, full color, and no cropping. Screenshots of digital IDs are rejected — use a physical photo of the physical document.
Why open a ticket instead of calling
Verification requires uploading files and a compliance officer reviewing them offline. A ticket keeps everything attached to your case history and speeds up escalations.
Ready to contact us via Ticket?
Average wait: 4 h